Support
What happens when something goes wrong?
Short answer
You tell us, we confirm receipt during office hours, investigate in order of impact and keep you updated in plain language until it is resolved.
What support includes
- Investigating and fixing faults
- Updates for new operating system versions
- Security and dependency updates
- Small improvements, estimated first
- Help responding to store policy changes
Hours
Monday to Friday, 09:00–18:00, Europe/London. Requests sent outside those hours are picked up on the next working day.
A good report answers
- What did you expect to happen?
- What happened instead?
- Where: device, browser, app version?
- When did it start, and who is affected?
Please do not include passwords or your customers’ personal data.